Bagol Bat's Privacy Policy – Your Data Is Safe With Us

Bagol Bat collects several types of information from you—both directly provided by you and automatically gathered. See the details below:

• Name, date of birth, gender, and nationality.
• Email address and mobile number.
• Residential address.
• A copy of your National ID or passport for KYC verification.
• Payment method details (mobile banking number)—full card numbers are never stored.

Bagol Bat uses your data solely for the purposes listed below. It is never used for any unauthorized purpose.

• Account Management: Account registration, login verification, and account security.
• Payment Processing: Processing deposit and withdrawal transactions.
• Customer Support: Resolving issues, handling complaints, and providing customer support.
• Ensuring Security: Fraud detection, prevention of multiple accounts, and compliance with AML policies.
• Responsible Gaming: Detecting unusual gaming patterns and providing timely support.
• Service Improvement: Analyzing usage to improve the overall user experience.
• Legal Obligations: Meeting regulatory authority requirements.

Bagol Bat uses industry-leading security technology to protect your data, with multiple layers of protection working together.

• 256-bit SSL/TLS encryption applied to all data transfers.
• Data stored in databases using AES-256 encryption.
• An Intrusion Detection System (IDS) is active around the clock.
• Regular penetration testing and vulnerability scanning.
• Data backups are stored at a secure offsite location.

• Only authorized personnel can access data on a need-to-know basis.
• All staff receive training on data protection practices.
• In the event of a data breach, you will be notified within 72 hours.

Bagol Bat does not sell your data or share it for advertising purposes. Information is only shared with third parties in the limited circumstances outlined below:

• Payment Providers: bKash, Nagad, Rocket — only the essential details needed to complete your transaction.
• Identity Verification Services: Licensed third-party verification providers for the KYC process.
• Legal Authorities: When required by a court order or a lawful request from a regulatory authority.
• Game Software Providers: Only the minimum data necessary to operate the games.

All third parties are contractually required to comply with Bagol Bat's privacy standards. No third party may use your data for their own purposes.

The Bagol Bat website uses cookies — small files stored in your browser that help improve your experience.

• Essential Cookies: Required to maintain login sessions and ensure site security. These cannot be disabled.
• Functional Cookies: Remembers your preferences (language, theme). Optional.
• Analytics Cookies: To understand which pages are most visited. Optional.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect how certain parts of the site function.

Bagol Bat does not retain your data beyond the period necessary. Once the purpose has been fulfilled or the legal retention period has expired, your data is securely deleted.

• Identity-related data is retained for up to 5 years after account closure.
• Financial transaction records are retained for 7 years as required by law.
• Gaming logs are generally not retained for more than 2 years.
• If you withdraw marketing consent, the relevant data will be deleted within 30 days.

Bagol Bat fully recognizes your rights over your personal data. You may exercise any of the following rights at any time:

• Right to Know: You can find out what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request that your data be deleted under certain conditions.
• Right to Portability: You can receive a copy of your data in a machine-readable format.
• Right to Restrict Processing: You may object to the processing of your data for specific purposes.
• Right to Withdraw Consent: You can opt out of marketing communications at any time.

To exercise this right [email protected]to email us. Bagol Bat will respond within 30 days.

For any privacy questions, concerns, or complaints, please reach out to Bagol Bat's Data Protection Team:

• Email: [email protected] (use subject line "Privacy")
• Live Chat: Click the chat button at the bottom right of the website
• Response Time: Typically within 24–48 hours

If this Privacy Policy changes, you will be notified in advance at your registered email address. For major updates, you will be prompted to review and accept the new policy the next time you log in.